The Cottage Suvarnabhumi Best Rate Promise

At The Cottage Suvarnabhumi, we strive to provide beyond your satisfaction and so we promise to offer the best rate on our website. Should you find a lower rate from other online travel agency with the same condition (room category, dates, number of people staying, restrictions, Terms & Conditions) we will match the rate and give you an additional 10% plus all the direct booking benefits on our hotel website.

Free Airport Transfer

All Direct Reservations made via the hotel website will be granted a Free Roundtrip Airport Transfer between the hotel and Suvarnabhumi Airport.

Click here to find out more on our wide selections of offers and extra benefits that you wouldn't want to miss out!

Terms & Conditions

The Best Rate Guarantee applies to confirmed reservations made on https://www.thecottagebangkokairport.com
Should a lower rate be found on another website, the application of the guarantee sought must be for the same hotel, same date, same type of room, same number of people and with the same sales conditions as those that apply to the reservation made on https://www.thecottagebangkokairport.com
The lower rate on the other website must be viewable, bookable by the general public, providing instant confirmation, inclusive of all taxes and service charge, and in the local currency.
The guarantee shall not apply if the lower rate is found on a third party website but is lower due to the currency exchange rates, rounding applied on room rate, incorrect display, etc.
The claim must be made within 24 hours of making your booking on https://www.thecottagebangkokairport.com
Claims for multiple nights will be compared individually.
Best Rate Guarantee does not apply to:
- - Negotiated rates
- - Corporate rates
- - Group rates
- - Association member rates
- - Wholesale rates by the travel agent
- - Wholesale rates by an online travel agent
- - Flash sale rates by flash-sale site or online travel agent
- - Package rates that include airline ticket + hotel, airport transfers, meals, tours and amenities
- - Opaque bookings where the hotel brand and/or the specific hotel is unknown until the booking is confirmed
Our Sales team will investigate and inform you of our decision within 72 hours of having received your claim.

Submit a Claim

Please complete the form to submit your claim.

(*) required field

Guest Information

* TITLE

* FIRST NAME

* LAST NAME

* EMAIL

* PHONE NUMBER

Hotel Reservation Information

* ARRIVAL

* DEPARTURE

* NUMBER OF ADULTS

* NUMBER OF CHILDREN

* NUMBER OF ROOMS

* ROOM TYPE

* CURRENCY

* ON WHICH WEBSITE WAS THE COMPETING RATE BOOKABLE?

In order for us to process your claim, please include the link to the webpage where the competing rate was bookable. For example: www.website.com/hotel/rate

INFORMATION THAT WILL ASSIST US IN REVIEWING YOUR CLAIM